Our goal is "Happy Feet." If you are not thrilled with your Vines Islandwear sandals, please contact us with feedback, and we will work with you to refund or exchange your sandals. We are a small, growing business, and we appreciate your support of the following policies:
* Please do not return sandals before confirming the process with us. Any sandals returned without notification may not be eligible for return/exchange.
Returns of unworn sandals purchased directly from luvmyvines.com will be honored within 30 days of your order date. Proof of purchase is required. Please email your return details to email@example.com with the subject line "RETURN REQUEST" with your original order number. We will provide you with the address to ship the sandals back with the courier of your choice and at your cost. The original product purchase amount will be refunded once we receive and confirm the status of the returned merchandise. Any returns from a 'free ship' purchase will incur a $5 restocking fee, which will be deducted from the original amount.
Exchanges of unworn sandals purchased directly from luvmyvines.com will be honored within 30 days of your order date. Proof of purchase is required. If the sandals were a gift, we can track the purchase by the purchaser name or order number. Please email your exchange details to firstname.lastname@example.org with the subject line "EXCHANGE REQUEST" and your original order number. We will provide you with the address to ship the sandals back with the courier of your choice and at your cost. Upon receipt, your new sandals will be shipped to you free of charge for the first exchange per original order. Additional exchanges or returns for the same original order must be shipped at your expense.
Defective (not including normal wear & tear or misuse) sandals can be exchanged within 30 days of purchase. Proof of purchase and documentation of the defect are required. Please contact us with details at email@example.com with the subject line "DEFECT EXCHANGE REQUEST" and your original order number, and we'll arrange a return label for your convenience. If you are outside the continental United States, you must return the item(s) back to us at your own cost.
** Any issues with shipments "lost" in transit will need to be addressed with your shipping entity, however we can provide proof of purchase for insurance reimbursements.
Vines Islandwear sandals are available in whole sizes 5-12. They fit "true-to-size" to narrow.
Q: Do Vines run "true to size?"
A: Vines Islandwear sandals run "true-to-size" to small/narrow. If you are a half size, we suggest rounding up. If you have a high or higher arch or a wide or wider foot, move up a whole size. Many women can wear multiple sizes depending on the style and preferred fit (a tight hug vs more wiggle room). Unless they have a narrow to average foot, most women who traditionally wear sizes 9 and up can move up a whole size without issue for more breathing room. Using the slip knots, our sandals can be slightly adjusted to best fit your foot size & shape.
Q: Are Vines adjustable?
A: Vines side cord knots give a little room to adjust the fit and hug. Loosen and slide the slip knots up and down the sides of the sandal to create your best fit. Move the back side cords backward to hug slightly looser, or forward for a snugger fit. It makes a difference...try it!
Q: Will my Vines stretch?
A: Our Vines' webbing is made with very high quality, 100% polyester cording. Because of this, your sandals won't stretch, but they will give to your foot as you move and groove. With our webbing's fit and material, your cording shouldn't rub or blister. If your feet tend to swell throughout the day or in the heat, we suggest sizing up to give yourself that extra breathing room.
Still not sure? Email us at firstname.lastname@example.org with your questions or concerns, and we'll help you out! Or if you'd prefer to try them on, see where you can find Vines in-store near you!