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Returns & Exchanges

Our goal is "Happy Feet." If you are not thrilled with your Vines Islandwear sandals, please contact us with feedback, and we will work with you to refund or exchange your sandals.  We are a small, growing business, and we appreciate your support of the following policies:

 

* Please do not return sandals before confirming the process with us. Any sandals returned without notification may not be eligible for return/exchange. 

Returns of unworn sandals purchased directly from luvmyvines.com will be honored within 30 days of your order date. Proof of purchase is required. Please email your return details to orders@luvmyvines.com with the subject line "RETURN REQUEST" with your original order number. We will provide you with the address to ship the sandals back with the courier of your choice and at your cost. The original product purchase amount will be refunded once we receive and confirm the status of the returned merchandise.

 
Exchanges of unworn sandals purchased directly from luvmyvines.com will be honored within 30 days of your order date. Proof of purchase is required. If the sandals were a gift, we can track the purchase by the purchaser name or order number. Please email your exchange details to orders@luvmyvines.com with the subject line "EXCHANGE REQUEST" and your original order number. We will provide you with the address to ship the sandals back with the courier of your choice and at your cost.  Upon receipt, your new sandals will be shipped to you free of charge for the first exchange per original order.  Additional exchanges or returns for the same original order must be shipped at your expense.


Defective (not including normal wear & tear or misuse) sandals can be exchanged within 30 days of purchase. Proof of purchase and documentation of the defect are required. Please contact us with details at orders@luvmyvines.com with the subject line "DEFECT EXCHANGE REQUEST" and your original order number, and we'll arrange a return label for your convenience.  If you are outside the continental United States, you must return the item(s) back to us at your own cost.

 

** Any issues with shipments "lost" in transit will need to be addressed with your shipping entity, however we can provide proof of purchase for insurance reimbursements. 

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