A few little details...
Q: Do Vines run true to size?
A: True to small/narrow. If you are a half size, we do suggest rounding up as our Vines Originals are a blend of American and European cuts for a stylish, feminine shape. If you have a higher arch or a wider foot, you can move up a whole size. Many people can wear multiple sizes depending on the style and preferred fit. Using the slip knots, our sandals can be slightly adjusted to best fit your foot size & shape.
A: All of our Vines designs are adjustable and designed for comfort, however not all feet are the same! To choose the style that best fits your feet, here are a few tips we’ve heard from our customers:
- For bunions, choose X or EMPRESS and adjust the cords for comfort.
- For narrower feet, choose X. They're a bit more form fitting to hug your petite feet in place.
- For high arches, round up a size.
- For wider feet, embrace the EMPRESS rounded up or a size up.
- For very wide feet, choose the EMPRESS in a size up from your normal size.
- For larger big toes, enjoy the freedom of the EMPRESS.
A: Vines side cord knots give a little room to adjust the fit. Feel free to play around with the adjustable cords. Move the knots up and down the main lines of the shoe to create your best fit. For example, if your pinky toe hangs out, slide the knots upward along the main cord crossing the top of your foot toward your ankle. Move the cords connected to the base by the heel backward to fit slightly looser. It makes a difference...try it!
Q: What materials are Vines made of?
A: Our materials are 100% North American - sourced and purchased directly by Michelle and Liz - from the United States and Mexico. The braiding is a safe, high quality polyester - it's form-fitting and strong to "give" without stretching. Our custom Vines soles are created with vegan-friendly materials, including a lightweight, flexible recycled tire rubber blend outsole and a safe, wipeable polyurethane insole. Our added heel insert is memory foam for extra comfort!
Q: Can I get my Vines wet?
A: Vines are intended to be worn as daily, fashionable, active sandals, NOT water shoes. As with anything not developed specifically for prolonged water use, excessive exposure to water, salt water, or other extreme elements can affect the sandal’s longevity.
Q: Can I wash my Vines?
A: Please note above. Using a small amount of non-abrasive laundry detergent or gentle soap and water, gently rub with a soft brush (like an old toothbrush or soft washcloth) or wipe with the same. Do not soak. Vigorous rubbing or brushing of the polyester cording can cause fraying. Gently spot clean.
Q: How much are the shipping costs?
A: Shipping for online orders within the continental US are free (for you!). Our sandals are currently shipped via standard/ground or Priority USPS.
Q: Can I return or exchange my sandals?
A: Please see our return and exchange policies.
Q: I want to order a different color, style or size combination than you have in stock. What can I do?
A: Please email firstname.lastname@example.org with your preferred color, style, size, and contact information. We’ll let you know if it’s on its way, or with enough interest we may even add it to our line!
Q: Do you sell kids' or men's sandals?
A: We currently design and sell Vines sandals crafted specifically for women, but please keep in touch & share your feedback, as we plan to expand to kids and men's sandals in the future!